Privacy Policy

What we collect

When you register, we collect your name, email, phone number, date of birth (to confirm you're 18 or older — ThreadNet requires this), gender, country of origin (and state, where it applies), and a password; optionally your occupation, the club you support, your GOAT pick, and a display picture. Your password is stored hashed, never in plain text, and no one at ThreadNet can see it. You can also sign in with your passkey — a private sign-in code tied to your account, which we can email to you and which you can see in your Settings. Keep it private: anyone who has it can sign in as you. You can reset it in Settings at any time, and it changes automatically when you change or reset your password, so an old one stops working.

When you register you tick a box to accept our User Agreement and confirm you've read this policy. We record the date and the version you accepted.

You can optionally add your preferred playing areas (for location alerts about new turfs/sessions), and a separate gaming profile (platform, gamertag, preferred in-game club, skill level) if you want to find a gaming partner — both are entirely optional and not connected to any real game account.

What we collect as you use it

Sessions you show interest in and their outcomes; attendance at sessions you attend; membership status where a turf offers it; skill ratings other players or turf admins give you; Reels you post (video, caption, likes, comments); posts and comments in club community rooms; Ballers connections; direct messages between players; support tickets you submit; and, if you administer a turf or club, the venue/registration details and photos you upload for it.

Session and membership fees are set by the turf. Most are paid at the venue; where a turf allows it, you can also pay in the app through Paystack, our payment provider. Paystack handles your card or bank details — we never see or store them. We keep a record of each payment (amount, date, what it was for, and whether it was confirmed or refunded), and a turf admin may record in the app whether you have paid for a session.

Why we use it

We use your information for four reasons: to run the service you signed up for (your account, session interests, attendance, memberships and messages); because you chose to give it to us (optional profile details, location alerts, a gaming profile, and anything you add about a child); to keep ThreadNet safe and working (moderating content, handling reports, preventing misuse, and understanding how the app is used); and to meet our legal obligations.

Where we rely on your choice, you can change your mind at any time — remove the detail in your Settings or ask us through Support.

Emails and cookies

We email you for things you'd expect: confirming your registration and email address, password resets and your passkey when you ask for it, interest and membership outcomes, session reminders and cancellations, announcements about upcoming sessions, new activity in an area you've flagged, and replies to support tickets. All of these are sent through Resend, our email delivery provider.

When you register or submit something that needs review (a turf, club, reel, photo, report or support ticket), our staff are notified by email with the details needed to review it, such as your name and contact details.

We use one functional cookie to keep you signed in (it holds your passkey) — no advertising or tracking cookies.

We use Vercel Analytics to count page visits so we can see which parts of ThreadNet are used. It does not use cookies and does not tell us who you are.

You can turn off location alerts at any time by clearing your chosen areas in Settings. To stop announcement emails, contact us through Support. Emails about your own account and sessions are part of the service and can't be switched off.

Who else sees it

We use a small number of service providers to run ThreadNet: Supabase (our database and file storage), Vercel (hosting), and Resend (email delivery). Each only sees what it needs to do its job. We don't sell your data to anyone, and we don't share it with advertisers.

Other players can see your public profile (name, display picture, club supported, skill badge, posts and Reels you've made public). A turf admin can see who's shown interest in or attended their sessions. Direct messages are only visible to you and the other person in the conversation, unless one of you reports a message, in which case our staff review the report.

When a turf admin accepts you, you get that session's WhatsApp group link. If you join the group, your phone number and WhatsApp profile are visible to its other members under WhatsApp's own terms, not ours.

Our database and files are hosted by Supabase in the United States, and our other service providers are also based outside Nigeria, so your information is stored and processed in other countries. We only use providers that commit to protecting it.

How long we keep it

We keep your information while you use ThreadNet, then for no longer than one year:

• If you don't use your account for a year, we erase it.
• When you delete your account, your personal details are erased straight away.
• Support tickets are deleted a year after their last message.
• A child's medical notes are removed a year after their last booking, and all of a child's details are deleted as soon as you remove that child from your Settings.

When we erase an account we keep only anonymous records — for example that someone attended a session or paid a fee — so turfs' records still add up. We may keep something longer only where the law requires it or for an active dispute.

Deleting your account

You can delete your account yourself in Settings → Account. This immediately erases your profile, photo, password and passkey, your Reels, posts, comments and messages, your support tickets, and any children's details you added. Only anonymous records of past attendance and payments remain. If you run a turf or club, contact us first so it can be handed over or closed.

Children and youth training

ThreadNet accounts are for people 18 and older, and we check your date of birth at registration. Children cannot have an account, sign in, message anyone, or post.

A parent or guardian can use their own account to book a child into a youth training session. To do that, you give us the child's name and date of birth, an emergency contact name and phone number, and, if you choose, medical notes such as allergies or conditions. By adding a child you tick a box confirming you are their parent or legal guardian and that you consent to us storing these details and sharing them with the turf for the sessions you book. We record when you gave that consent, and a child can't be booked without it.

Only you, the admin of the turf running a session you book the child into, and ThreadNet staff can see a child's details. They are never shown on a public profile and are used only to run the session safely. You can edit or remove a child in your Settings at any time.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, object to how we use it, or withdraw a consent you gave. You can do most of this yourself: correct details in Settings, download a copy of your data from Settings → Account (“Download my data”), and delete your account there too. For anything else, contact our privacy contact below — we aim to reply within 30 days and we don't charge for this.

If you're unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Nigeria Data Protection Commission.

Keeping it safe

Passwords are stored hashed. The sign-in cookie can't be read by scripts on the page and is only sent over a secure connection. Our database can't be reached directly from a browser — every request goes through ThreadNet's own servers. No system is perfectly secure; if a breach puts your information at risk, we will tell you and the regulator as the law requires.

Changes to this policy

When we change this policy we update the date at the top of this page. If a change is significant, we will also tell you by email or in the app.

Questions

Our named privacy contact is Seun Onobun, founder of ThreadNet. Email privacy@threadnet.com.ng, use the Support page in the app, or write to THREADNET LIMITED, B3 High Gate, Wuye, Abuja, Nigeria.